Privacy Policy roll996 — Your Information is in Safe Hands

This Privacy Policy describes roll996's practices regarding the collection, use, disclosure, and protection of personal information collected from users of our platform. It applies to all users who browse the roll996 website, use our mobile app, or interact with any of the services we offer.

Roll996 acts as the data controller responsible for your personal information and operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take this responsibility seriously and ensure that every aspect of data processing is carried out with care and integrity.

By using the roll996 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of it, we ask that you discontinue use of the platform immediately and contact us for further discussion.

Roll996 only collects information that is genuinely required to provide and improve our services. This information falls into several categories:

A. Information You Provide Directly

• Identity Information: Full name, MyKad number, date of birth and selfie photo for the KYC process
• Contact Information: Active Malaysian mobile number and email address (optional)
• Financial Information: Bank name, bank account number and digital wallet details for deposit and withdrawal purposes
• Security Information: Encrypted password and two-factor authentication (2FA) settings

B. Information Collected Automatically

• Device Data: Device type, operating system, browser version and screen resolution
• Network Data: IP address, geographic location (country/city level), and internet service provider
• Usage Data: Pages visited, session duration, in-platform actions and game preferences
• Transaction Data: Deposit records, withdrawals, wagering history, and bonus activity

The information we collect is used for the following clear and lawful purposes:

Roll996 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, we do share information in the following limited circumstances:

• Payment Service Providers: Required financial information is shared with licensed payment processors such as DuitNow, FPX and eWallet providers to process your deposits and withdrawals
• Game Providers: Minimum necessary game data is shared with our game providers for technical operational purposes only.
• KYC & Anti-Fraud Services: Identity data is shared with licensed identity verification service providers to maintain platform security.
• Authority: roll996 will disclose required information to the relevant authorities when mandated by law or court order.
• Business Transfer: In the event of a company merger or acquisition, user information may be transferred as part of the business assets, with advance notice given to users.

All third parties receiving roll996 user information are required to protect that data in accordance with security standards equal to or higher than those we apply.

Roll996 continuously invests in the latest security infrastructure to protect your personal information. The security measures we have implemented include:

• 256-bit SSL Encryption: All communications between your device and our servers are secured with the highest-grade TLS/SSL encryption — the same technology used by leading banks worldwide.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using AES-256.
• Multi-Factor Authentication: The 2FA system protects your account from unauthorised access even if your password is compromised.
• Continuous Monitoring: Our security team monitors platform activity 24/7 to detect and respond to any threats in real time
• Regular Security Audits: The roll996 platform undergoes regular penetration testing and security audits conducted by independent security firms.
• Data Segregation: Different categories of data are stored in separate environments with strict access controls.

The roll996 platform uses cookies and similar tracking technologies to enhance user experience and understand how our platform is used. The following are the cookie categories we use:

• Essential Cookies: Cookies required for core platform functions such as login, active game sessions and security settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect anonymous information about how users interact with the platform — most visited pages, issues encountered, and page load times. This information helps us improve the platform.
• Functional Cookies: Saves your preferences such as language, game settings and display preferences for a more personalised experience.
• Analytics Cookies: Helps us understand overall usage patterns for product improvement purposes. This data is processed in aggregate and is not linked to any specific individual.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling essential cookies may affect your experience on the roll996 platform.

Roll996 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law:

• Active Account Data: Retained for the duration your account remains active, plus 7 years after closure for financial regulatory compliance.
• Transaction Records: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for 5 years from the date of submission or account closure, whichever is later.
• Communication Logs: Customer support records are retained for 2 years for quality assurance and dispute resolution purposes.
• System Log Data: Technical and security logs are retained for 90 days by default

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any specific individual.

Under the Malaysia Personal Data Protection Act (PDPA) and international best practices, you have the following rights regarding the personal information we hold about you:

The roll996 platform is a service restricted to individuals aged 18 and above. We do not knowingly collect, store, or process personal information of anyone under 18.

If we discover that a child's personal information has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian and believe your child has registered or is using the roll996 platform, please contact us immediately at [email protected] for prompt action.

The roll996 platform may contain links or integrations with third-party platforms such as game providers or payment processors. Please note that:

• Roll996 is not responsible for the privacy practices of any third-party platforms you access through our platform.
• Once you leave the roll996 platform and enter a third-party platform, the roll996 Privacy Policy no longer applies.
• We recommend reading the privacy policy of each third-party platform before sharing your personal information

All game providers and payment processors partnering with roll996 have undergone security evaluation to ensure an equivalent level of data protection.

Roll996 reserves the right to update or amend this Privacy Policy at any time. Changes take effect immediately upon publication on the platform. For significant amendments, we will provide notification via:

• In-platform notifications for members who are logged in
• SMS to your registered phone number for changes that significantly affect your privacy rights
• Email notification to the registered address (if available)

It is your responsibility to review this Privacy Policy periodically. Continued use of the roll996 platform after any amendments take effect constitutes your acceptance of the updated privacy terms.

If you disagree with any amendments made, you may close your account and request deletion of your data in accordance with the rights stated in Section 8 above.

Roll996 has appointed a Data Privacy Officer responsible for ensuring compliance with our privacy practices. If you have any questions, concerns, or complaints regarding your data privacy, you may reach us through the following channels:

• Live Chat: Available 24/7 within the roll996 platform — the fastest option for an immediate response
• Privacy Email: [email protected] — for privacy enquiries requiring further discussion
• General Support Email: [email protected] — for general privacy-related enquiries
• Response Time: We will acknowledge receipt of your query within 2 business days and provide a full response within 14 business days